Complaints Policy

Complaints Policy for Sora Video AI

Introduction

At Sora Video AI, we are committed to providing high-quality services and maintaining a positive relationship with all our clients, partners, and the public. We understand, however, that there may be times when our services may not meet expectations. This Complaints Policy is designed to provide a clear and straightforward process for handling complaints, ensuring they are addressed promptly and fairly.

Purpose

The purpose of this policy is to ensure that all complaints are handled efficiently and effectively, restoring confidence and satisfaction in our services. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organization that has made the complaint.

How to Make a Complaint

Send your complaint to complaint@sora-video.ai with a clear description of the issue and any relevant details to support your complaint.

Please include as much detail as possible, including dates, times, and any correspondence related to the issue. This information will help us to resolve your complaint more quickly.

Complaints Process

1. Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within [Insert Time Frame] business days.
2. Investigation: Your complaint will be investigated thoroughly and fairly. We may contact you to seek further information or clarification.
3. Resolution: We aim to resolve complaints as quickly as possible. We will provide you with our decision within [Insert Time Frame] business days of acknowledging your complaint.
4. Follow-Up: If you are not satisfied with the resolution, you can request a review of the decision. This request should be made within [Insert Time Frame] business days of receiving our decision.

Confidentiality

All complaints received will be handled with confidentiality and in accordance with relevant privacy legislation. The details of the complaint will only be shared with those who are involved in the investigation and resolution process.

Continuous Improvement

We are committed to continuous improvement in our services. Complaints are regularly analyzed for patterns that may indicate a need for further action.

Contact Us

If you have any queries about this Complaints Policy or the process for making a complaint, please contact us at info@sora-video.ai.

Approval

This Complaints Policy has been approved by the management team of Sora Video AI.